RecallPilot

Product recall management

Product recalls, run properly.

RecallPilot is a product recall platform for brands and manufacturers. It gives consumers a recall website on your own domain where they check a VIN, serial number, model, batch, lot or date code, register an affected product, make a claim and get the right remedy. Behind it sits the software your recall team runs the programme with: the affected-product data, the notifications, the claims, the reporting and the connections to your ERP and quality systems. Once your content is supplied, a portal can be live in under 24 hours.

In Partnership with Dude Lemon LLC, USA

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Lookup by VIN, serial, model, batch, lot or date code
Registration, claims, reimbursement and remedy workflows
Batch and lot traceability, CAPA, and ERP, QMS and MES connections
WCAG 2.2 AA accessible, with unmetered DDoS protection
Live on your own domain in under 24 hours, once your content is supplied

Looks upVINSerial numberModelBatchLotDate code

Overview

What it does.

Answers the one question that matters

Is my product affected? Consumers enter a VIN, serial, model, batch, lot or date code and get a clear answer with the right next step, without the portal giving away your affected-product list.

Moves people to the right remedy

Each result leads into the correct registration, claim, evidence, return, repair, replacement, refund or reimbursement flow. Consumers can save and come back, upload proof and see the status of their claim.

Connected to the systems you already run

Batch and lot traceability, CAPA workflows and two-way connections to SAP, Oracle, Microsoft Dynamics, NetSuite and your quality and manufacturing systems, so the recall scope comes from the production record and the evidence lands in your system of record.

Built for the day of the announcement

Load tested beyond one million requests a minute, with unmetered DDoS protection, a web application firewall, bot filtering and rate limits that stop anyone walking your identifier list. Accessible to WCAG 2.2 AA, in every language and market you sell in.

What it covers

Three parts, one programme.

Consumer portal

Eligibility lookup with your own rules
Guided identification and photo fallback
Registration and claim forms with conditional logic
Document and proof-of-purchase upload
Reimbursement, returns and prepaid labels
Save and resume, in every language

Operations console

Live dashboard by campaign, market and product
Bulk affected-product import with version control
Email, SMS and postal notification waves
Remedy and shipment tracking
Contact centre working on the same record
Reporting for CPSC, FDA, NHTSA and EU authorities

Traceability and integration

Batch and lot traceability, forward and backward
FSMA one-up, one-back records
CAPA workflow with sign-off
ERP, QMS and MES connections
Supplier and distributor workflows
Mock recall and readiness exercises

Four steps

How it works.

01
Identify
The consumer enters a VIN, serial, model, batch, lot or date code, checked for typos on the spot.
02
Decide
Your eligibility rules are checked against the approved product data, your own API, or both.
03
Register
Only the details, consent, documents and evidence this path needs are collected.
04
Remedy
The consumer is routed to repair, replacement, refund, retrofit, collection, disposal or reimbursement.
05
Track
Consumer, recall team, partners and reporting stay in step until the case is closed.

Included

Everything included.

Custom lookup logic
Versioned rules on identifiers, dates, geography and exclusions, with saved test cases.
Bulk data import
CSV or structured uploads of affected products, validated and versioned.
Client API matching
Eligibility checked against your own system when the data cannot live in the portal.
Claims and reimbursement
Expense claims, receipts and payment details under encryption, with approval and status.
Address validation and returns
Deliverable addresses at entry, prepaid labels and collection booking.
Duplicate and fraud checks
Repeat claims caught across identifier, address, device and payment details.
Notification engine
Email, SMS and post to consumers, dealers and retailers, with reminder waves.
Regulator reporting
Reports shaped to what the CPSC, FDA, NHTSA or the EU authority expects.
Traceability and CAPA
Lot genealogy, FSMA records and corrective action with sign-off.
ERP, QMS, MES and CRM
Two-way connections through APIs, webhooks or scheduled encrypted files.
Security
WAF, bot challenge, layered rate limits, encryption, tamper-evident audit logs, penetration tested.
Your domain, every market
Separate US and EU deployments, data residency, GDPR and CCPA handling, WCAG 2.2 AA.

Who it is for

For brands and manufacturers that may one day have to recall.

Vehicle and parts makers, food and beverage producers, pharmaceutical and medical device companies, consumer electronics and appliance brands, and the distributors and retailers between them and the public. Anyone whose recall would reach more people than a call centre can handle, and would be judged by a regulator afterwards.

Automotive manufacturers and parts suppliers
Food, beverage and consumer goods producers
Medical device and pharmaceutical companies
Consumer electronics and appliance brands

How B Hub helps

B Hub sets RecallPilot up around your recall: your identifiers, your remedies, your markets and languages, and your ERP and quality systems. We also run mock recalls before a real event, so the portal, the data and the team are tested when it matters. Once your content is supplied, the portal can be live on your domain in under 24 hours.

Talk to us about RecallPilot