Every customer conversation, answered by AI.
ConvertPilot puts one AI assistant on every channel your customers use: website chat, email, WhatsApp, Messenger, Instagram and Telegram. It answers from your own pages, products and orders, keeps every conversation in one shared inbox, and shows your team where each answer came from. When a question needs a person, it hands over with the whole conversation attached.
In Partnership with Dude Lemon LLC, USA
What it does.
One inbox, every channel
Messages from website chat, email, WhatsApp, Messenger, Instagram and Telegram arrive in one inbox, one thread per customer. Your team replies from the same place, on desktop or on the iOS and Android apps.
Answers from your own data
The assistant reads your pages, your product catalogue, your orders and the rules you give it. It does not answer from the open web, and it does not guess at a delivery date it cannot see.
See why it answered
Every AI reply opens to show the pages it read, the rules it applied and what it remembered about the customer, so a supervisor can see why an answer was given, not just what it said.
A person is always a step away
When the assistant cannot answer with confidence, it hands the conversation to your team, marked as a handover, with the reason and the full history. Your rules on pricing, policy and tone are followed exactly.
Inside ConvertPilot.
Every conversation in one place.
Chat, email and messaging come together in a single thread per customer. Assign conversations, set priorities, snooze them, and chat with your own team without leaving the inbox. The customer’s profile, labels and order history are one click away.
Where is my order, answered straight away.
Connected to Shopify or Wix, the assistant looks up the order, reads the tracking and answers the most common question a store gets, without anyone on your team lifting a finger. Stock, sizing and product questions are answered from your live catalogue.
Your rules, followed exactly.
You write the rules in plain language: what to say about pricing, when to hand over, what hours you keep, what the assistant should never promise. It follows them on every channel, and the audit trail shows which rule shaped which reply.
Conversations become a to-do list.
ConvertPilot turns what customers ask into things to do next: follow-ups worth making, questions that keep coming up, customers who need attention. Profiles and labels are built automatically and sent to the CRM and marketing tools you already use.
How it works.
- 01
Connect your channels
Install on Shopify or Wix, or place one script tag on any website. Connect email, WhatsApp Business, Messenger, Instagram and Telegram from the settings.
- 02
Teach it your business
It reads your pages, products and orders on its own. You add your policies, hours, tone and handover rules once, and they apply everywhere.
- 03
Let it answer
It replies to customers, shows products, checks stock, looks up orders and captures contact details, and hands over when it should.
- 04
Act on what it learns
See what customers want, how they feel and who to follow up with, all synced to the CRM and marketing tools your team already runs.
Everything included.
- Shared inboxAssign, prioritise, snooze and track every conversation on every channel.
- AI replies with sourcesAnswers from your pages, products, orders and the rules you write.
- Order and stock answersLive data from Shopify and Wix, including tracking.
- In-chat commerceProduct cards customers can buy from, and lead capture, inside the conversation.
- Every languageDetects the customer’s language and replies in it.
- Branded widgetColours, launcher, greeting and suggested questions to match your site.
- Spam and scam defenceScams and spam flagged before they reach your team.
- Self-writing FAQsDrafted and updated from the questions customers actually ask.
- Profiles and labelsCustomer records built automatically and sent to your marketing tools.
- IntegrationsShopify, Wix, Klaviyo, HubSpot, Mailchimp, Slack, Salesforce and Zapier.
- Mobile appsThe same inbox on iOS and Android, with push notifications.
- AnalyticsConversations, resolution, response times, languages, countries and sentiment.
For any business that answers customers every day.
Shops and online stores, hotels and tour operators, clinics, schools, utilities and public offices: anyone who gets the same questions on several channels and wants them answered well, in the customer’s language, with a person a step away.
- Shops and online stores on Shopify, Wix or your own site
- Hotels, tour operators and travel agencies
- Service businesses with a support desk
- Public offices that handle citizen enquiries
B Hub sets ConvertPilot up for you: we connect your channels and the systems you already use, write the rules with your team and train the people who will run the inbox. If you need more, such as a dedicated SMS number or a deeper integration, we scope it as a project.
Talk to us about ConvertPilotConvertPilot AIIn Partnership with Dude Lemon LLC, USA